Integration into Product Performance, Quality and Reliability “We need a meeting to discuss the strategy.” “What is your strategy?” “We need a new business strategy.” “Our strategy is to reorganize to cut costs.” Strategy is never independent of structure, no matter the level of sophistication. You cannot, or should not, think in terms of one without … Continue reading Strategy, Structure and Innovation
A Symposium in Munich Total Performance Characterization is an event you cannot afford to miss if you solve technical problems, care about reliability, or even produce new products and want to minimize risk by understanding performance. Whenever we are called upon to help a client, they need help fast. Total Performance Characterization is the secret to why clients call … Continue reading Total Performance Characterization
The success of any discovery process depends on the opening question. Our Total Performance Characterization (TPC) actually helps you gain insight into “What is Happening” in a system before you frame the First Question, making that all important First Question even more effective and powerful. Total Performance Characterization is the secret to our speed and success! It … Continue reading Total Performance Characterization
“We are all in the gutter, but some of us are looking at the stars,” Oscar Wilde wrote. Since the beginning of our time, we have pondered the universe. As the sun set on the sea, ancient mariners plotted their course by the stars. While most sailors slept or tended the sails, a few pondered great mysteries. What … Continue reading Solving Tough Technical Problems: The Importance of Effective Questions
David J. Hartshorne The New Science of Fixing Things has developed a reputation as a group of extraordinary technical problem solvers. We are the company that is called on when others have struggled. Are we smarter than others, or have we learned some important principles over the 30 years of working together on tough problems? Well, we … Continue reading Source-Load or DoE?
A Systems Approach to Discovery of Causal Mechanisms I like stories about life, history and culture, why people think the way they do, and how they arrived at the way they reason. I have been lucky to live and work in many parts of the world for the last 70 years. At the age of ten, … Continue reading Effective Process Characterization
The reason for new knowledge, Aristotle is saying, is to guide your action. Is this principle strategically integrated into your improvement program? Or are you paying for seminars and hoping for the best? We are guided by the Analytic Logic Map and the importance of seeking a Causal Explanation. A Causal Explanations is the specific piece … Continue reading “The Purpose of Knowledge is Action, not Knowledge” Aristotle
A Model-Based Approach to Performance and Reliability On September 21 and 22, 2022 Crossover Solutions and The New Science of Fixing Things are hosting a Symposium at the Embassy Suites by Hilton Detroit - Livonia/Novi John and David, as Founding Members of The New Science of Fixing Things have been called upon by clients to … Continue reading TNSFT SYMPOSIUM
I turned from the entrance at The Café in Naples, and almost knocked her over, plates and all. I grabbed the tray and held it with one hand, and her arm with the other, and lost not a glass. She was on my weak side, a few inches under 5 feet tall. I could tell … Continue reading The Dignity of Work
The New Science of Fixing Things 